# porpor support: help and contact

> Help with porpor: notifications, adding besties, moving or deleting your account, blocking or reporting someone. Or email us at help@porpor.be.

Something not working, or got a question? Below are the answers to what we hear most. Not in there? Email us.

## I don't get notifications

Open the app, go to Settings and tap "Turn on notifications". If it says notifications are off in iOS Settings, open the Settings app of your iPhone, choose Notifications, then porpor, and switch on "Allow Notifications". Also check that "Mute porpor" is off.

## Scanning the QR code doesn't work

Give porpor access to the camera (Settings app of your iPhone, then porpor). Still no luck? Type your bestie's code under "Scan". It looks like K7QX-M2PA and your bestie finds it under "My QR".

## I have a new phone

On your old phone, open Settings and choose "Move account". You get a code that is valid for 15 minutes. On your new phone, tap "Already on porpor? Move your account" on the welcome screen and scan or type the code. Your old phone is signed out after that.

## I lost my phone

porpor has no email or password, so without your old phone we can't find your account. Create a new profile and lock in with your besties again. Sorry, that's the flip side of knowing so little about you.

## The SUPERPOR button doesn't show up

You both need to turn on SUPERPOR (Settings, "SUPERPOR over Bluetooth"), have Bluetooth on and have the app open. There is one SUPERPOR per duo per day.

## My streak is gone

A day only counts when you both porred each other. If there was a day one of you didn't por, the streak starts over. Your best streak stays on the profile.

## Someone is bothering me

Open that person's profile (or long press their name) and choose "Block". You stop being besties and can't add each other again. The other person isn't notified. With "Report" you let us know what happened. After that, get a new code with "Get a fresh code" in the settings. If you don't feel safe, talk about it with someone you trust too.

## I want to delete my account

In the app, go to Settings and choose "Delete my account". Your profile, besties, pors, streaks and badges will be gone forever. No undo.

## I want to see my data or have it erased

You always can. Email us and include your porpor code (Settings, "My code") so we can find your account. The privacy policy explains more.

## Contact

Email help@porpor.be. Tell us which iPhone and which version of porpor you use (you find it at the bottom of the app's settings). We reply as soon as we can.

porpor is made by GeNx BV, Bredestraat 161, 2620 Hemiksem, Belgium. VAT BE0675.675.373.