This page explains how to delete your account with porpor (the app by GeNx BV), and what happens to your data when you do.
You still have the app
- Open porpor and go to Settings.
- Choose "Delete my account" at the very bottom.
- Confirm.
Your account is gone right away. There is no undo.
You no longer have the app
porpor has no email and no password: your account lives on your phone. So without the app you can't delete it yourself. There are two ways.
- Wait. We automatically delete an account that hasn't been opened for 12 months. You don't have to do anything.
- Faster. Email help@porpor.be with your nickname and your porpor code. That code looks like K7QX-M2PA and is also in the link you once sent to a bestie (porpor.be/connect/...). If we find your account and it hasn't been opened for a week, we delete it within 30 days.
Why that week? Your besties know your nickname, and sometimes your code too. This way nobody can have someone else's account deleted while that person is still using it. Anyone who still has the app deletes their account in the app itself.
What gets deleted
- Your profile: your nickname, your emoji, your language, your country, your time zone and your porpor code.
- Your push tokens, which let your phone get notifications.
- All your friendships, with their counters and streaks.
- All pors from and to you, with their messages and locations.
- Your games and your badges.
- Who you blocked.
What stays
- Badges your besties earned together with you stay theirs.
- A report about you or from you is kept for as long as needed to handle it and to protect others. It is then no longer attached to an account.
- Technical log files of our hosting partner disappear by themselves after a short time.
The privacy policy explains more.